AiSCENT Privacy Policy

About this policy

AiSCENT is a tech-enabled customer intelligence consultancy. This Privacy Policy explains how personal information is handled when you visit aiscent.io, contact us, request The Ascent eBook, or participate in the AiSCENT Diagnostic at diagnostic.aiscent.io.
Personal information is information about an identifiable individual. Organizational information may also be personal information if it identifies or relates to an individual.
This policy addresses our public websites and related communications. Information handled on behalf of consulting clients may be subject to separate agreements and privacy notices.

Information you provide

Contact inquiries
Our contact form asks for your full name, organization, email address, reason for contacting us, and message. We use this information to respond to your inquiry and communicate with you about the subject of your request.

eBook requests
When you request The Ascent, we ask for your full name, organization, and work email address. We use this information to send you an email containing the download link.

As explained on the request form, your information may also be used to send relevant information about AiSCENT, subject to applicable consent requirements. You can unsubscribe at any time.

Voice diagnostic
The AiSCENT Diagnostic is a voice-only interview lasting approximately 12–15 minutes. It uses your microphone to collect spoken responses about your organization’s leadership, operations, signals, customer health, experience management, and navigation capabilities.

Your responses are used to generate an on-screen AiSCENT Position, a snapshot of your organization’s customer intelligence maturity.

Please avoid including customer names, employee details, sensitive personal information, or confidential information unnecessary for the assessment. Provide information about other people only when you are authorized to do so.

Website technology and service providers

Wix

Our main website is built using Wix. Wix provides website infrastructure and may process technical information associated with website access, such as IP address, browser and device information, request times, and service logs. Wix websites use cookies and similar technologies to support functions such as security and reliable operation.
See Wix’s Privacy Policy for information about its practices.

ActiveCampaign
Our contact and eBook forms submit information to AiSCENT’s ActiveCampaign account. ActiveCampaign supports the processing of form submissions and related contact and email workflows.
See ActiveCampaign’s Privacy Policy for information about its practices.

Google reCAPTCHA
Our contact and eBook forms use Google reCAPTCHA to help prevent spam and automated abuse. Google may process technical information about your device, browser, and interaction with the forms for this purpose.

See Google’s Privacy Policy and Terms of Service for information about this service.

How we use personal information
We use personal information for the purposes explained when it is collected, including:

• Responding to contact inquiries.

• Providing requested resources, including The Ascent eBook.

• Conducting the diagnostic and generating an assessment.

• Sending relevant AiSCENT communications where permitted by applicable law.

• Operating and securing our website and forms.

• Addressing privacy requests and applicable legal obligations.
   

Any additional purpose must be disclosed, and any consent required by applicable law must be obtained before the information is used for that purpose.

Consent and your choices
Participation in our forms and diagnostic is voluntary. If you choose not to provide information required for a request or assessment, we may be unable to complete it.

You can unsubscribe from marketing communications using the unsubscribe option in our emails. You may still receive messages necessary to respond to an inquiry or fulfill a resource request.

You can decline microphone access or stop the voice diagnostic. Stopping an interview does not automatically mean that information already processed has been deleted. You may contact us to request information about, or deletion of, your diagnostic data.

You can manage cookies through your browser settings. Restricting cookies or embedded services may affect website functionality.

Disclosure of information
Information submitted through our contact and eBook forms is processed using the providers described above.

Information may also be disclosed where required or permitted by applicable law.

International processing
Service providers may process information in countries other than your own. Information processed in another country may be subject to that country’s laws and lawful access by public authorities.

Security
No method of electronic transmission or storage is completely secure. Avoid submitting sensitive information that is unnecessary for your request.

Your privacy rights
Depending on applicable law, you may request access to your personal information, correction of inaccuracies, withdrawal of consent, or deletion. Requests may be subject to legal exceptions, identity verification, and applicable retention requirements.

You may also raise a concern with the privacy regulator responsible for your jurisdiction.

Children’s information
Our websites and diagnostic are designed for business professionals. If you believe a child has submitted personal information, please contact us so the matter can be reviewed.

External websites
Links to third-party websites are provided for convenience. Their information practices are described in their own privacy policies.

Changes to this policy
We may update this policy to reflect changes in our services, information practices, or legal requirements. The effective date above indicates when this policy was last updated. Additional notice or consent will be provided where required by applicable law.

Contact AiSCENT
For privacy questions or requests, use the “Talk to us” contact form at www.aiscent.io and identify your message as a privacy request.